RETURNS

Users who have purchased products on the Site are entitled to withdraw from the contract entered into with Top s.r.l. without any penalty and without specifying the reason thereof, within 30 (thirty) working days from receipt of the goods. 
 

  1. 1. Fill in the returns form, entering all the details requested and specifying the items you wish to return and send it back to assistenzaclienti@pomikaki.com.
  2. Prepare the product to be returned in a box and affix the following address to the outside: Top s.r.l. –Via Como ,5 30027 San Donà di Piave (VE) Italy. The completed and signed form should also be placed in the original shipping box.
  3. Please contact Top s.r.l. to schedule the withdrawal (at the address indicated in the form) of the package to be returned, by the courier GLS. Within 30 (thirty) working days from the date of receipt the goods the return will be charged to the company.
  4. Pursuant to the provisions of Article 67, paragraph II, of Italian Legislative Decree no. 206 of 6th September 2005 ("Consumers' Code"), an essential condition to exercise the right of withdrawal is the overall intactness of the product to be returned. The products cannot therefore have been damaged or altered and may only be returned with the identification card and/or labels and/or single-use seal, where featured, still attached to the intact products that have not been tampered with in any way. The cost of returning the goods shall be paid by the user who wishes to exercise his/her right of withdrawal.
  5. Pursuant to the provisions of Article 67, paragraph IV, of the Consumers' Code, only after receiving the product(s) and only after checking that the terms and methods of exercising the right of withdrawal as well as the intactness of the product, as specified in point 4 herein above, may Top s.r.l. proceed as quickly as possible, and in any case within thirty days of the date on which Top s.r.l. was made aware of the exercising of the said right of withdrawal, to refund the amounts paid by the user, minus the delivery costs.
    The refund amount will be notified by e-mail and the amount shall be credited using the same method of payment used to make the purchase.
  6. Pursuant to the provisions of Article 55 of the Consumers' Code, the right of withdrawal does not apply when the sale concerns made-to-measure or customised products or products which due to their nature cannot be sent back or could deteriorate or alter rapidly.
  7. No prejudice is made to the application to users who aren’t residents in Italy of provisions which may be more favourable envisaged by the laws in the country in which the user resides habitually, specifically, in relation to the time frame for the exercising of the right of withdrawal, the time frame for the returning of goods, in the event the right of withdrawal is exercised, and the methods of notifying the same.

CLICK HERE TO DOWNLOAD THE RETURN FORM

 


 

CHANGES

The user who has purchased products through the Site has the right to withdraw from the contract concluded with Top s.r.l., without any penalty and without specifying the reason, within 30 (thirty) working days from the date of receipt of the goods.

  1. Complete the exchange form, entering all the required data and specifying the items that you want to replace and with which ones and send it back to the email: assistenzaclienti@pomikaki.com.
  2. Prepare the product/s to be replaced in a box and place the following address outside: Top s.r.l. -Via Como, 5 30027 San Donà di Piave (VE) Italy. A copy of the completed and signed form will be placed in the original shipping box.
  3. Top s.r.l. will contact you in the days immediately following to schedule the change (at the address indicated on the form) of the item/s; the change will be made by a courier GLS, which will deliver the new item/s and at the same time will collect the package prepared by the customer. Within 30 (thirty) working days from the date of receipt of the goods, the transport costs incurred for the exchange will be fully borne by the company.
  4. In the case of a change with an item/s greater than the returned value/s, the difference must be paid by cash to the GLS courier in charge of the exchange.
  5. The right to change is excluded if the sale relates to tailor-made or customized products or which by their nature can not be returned or are liable to deteriorate or expire rapidly.
  6. The application to users who are not resident in Italy of any more favorable provisions provided for by the law of the country in which the user has his habitual residence, in particular, in relation to the deadline for the exercise of right of withdrawal, at the end for the return of the goods, in case of exercise of the right of withdrawal, and the methods for the communication of the same.

CLICK HERE TO DOWNLOAD THE EXCHANGE FORM