Shipment details

The Supplier will organize shipments with the courier that best suits in terms of logistic ( at the moment, the selected couriers are GLS, Bartolini and UPS). The cost of packaging, shipping and transportation changes on the bases of the destination of the goods and it is counted and detailed in the order confirmation and invoice. Here is a summary:
- Italy: €15,00 for orders below €60- Free shipping for orders until €60,00.
- Euro 15.00 for shipments in UE countries.
Since our shipments are insured, upon the receipt of the goods, the Customer has to check the integrity of packages and correspondence with the quantity and quality as specified in the document inside the pack. In case of discrepancies and / or differences, the customer will write exactly the same on the transport document (delivery note or waybill) and to assert their rights on this matter (please write the clause: "I accept conditionally"). Only in this way, the insurance is effective and a change of the good can take place. Please notify us of any anomalies NO LATER THAN 8 DAYS, not to risk losing the right to compensation. Otherwise, once signed the document of transportation, the Customer cannot make any objection about the quantity and quality of what was received. Top Srl declines any responsibility for damage or loss direct and / or indirect, arising from the sale of goods and services offered in the catalogue published on the site pomikaki.it.

Deliveries are made in Italy and all European Union countries. Delivery time is showed in the purchase order and it starts from the day after the forwarding of the order.
The products ordered will be sent to the mailing address specified by the user in the order form. Deliveries will be taken by express courier, from Monday to Friday, from 9.00a.m. to 06.00 p.m. , excluding public holidays.
In the event that the purchased product is not delivered you may contact customer service by e-mail at pomikakishop@pomikaki.com or assistenzaclienti@pomikaki.com.

If the user doesn’t want to keep the purchased product , the user can exercise the right of return (see point n. 10 "Right of withdrawal" of the "Terms and Conditions of Use")
Customer Service is available from Monday to Friday at the following times: from 9.00 to 12.30 am / 02.30 to 06.00 pm
Phone + 39 0421 222060
Fax +39 0421 222971
E-mail addresses : assistenzaclienti@pomikaki.compomikakishop@pomikaki.com